What is best buy return and exchange policy

After purchasing an item at Best Buy or BestBuy.com, you can return it to the store or by mail, depending on your original purchase method. Read on for a step-by-step guide on how to make a return to Best Buy.

Return to a Best Buy store

You can avoid additional shipping charges and receive your full refund faster by returning items to Best Buy store. To return, you will need:

Gather all items to be returned and have original packaging and accessories.

Bring the receipt, invoice or delivery note with the items to be returned.

Visit a local Best Buy store to return at Customer Service or checkout.

Best Buy Returns by Mail

You can return it by email if you made an online purchase at BestBuy.com. To return an online purchase by mail, you must:

Please package the item(s) in the original shipping package or other secure shipping container.

Include the original delivery note and return label indicating the reason for the return.

If you don't have the return label, you can visit BestBuy.com to print one from your account.

Mail returns to the Best Buy Returns Center; 600 Park Loop Road, Suite D; Shepherdsville, KY 40165.

You are responsible for all shipping costs to ship items to Best Buy and must ship the item via UPS or USPS insured as proof of delivery.

Mail-in returns are only eligible for refunds and Best Buy cannot exchange items returned by mail.

How do I check the status of my Best Buy order?

The best way to check the status of your Best Buy order is to log into your Best Buy account with your email or password. Once you are logged in, select "Order Status" at the top of the page and click on the order number above the items you want to track. Then, on the Order Details page, click "Package Tracking" and information about the progress of your order and the tracking number (if shipped) will be displayed.